Issue Resolution
How do I adjust the volume?
• Adjust your earbud volume on your charge case
touchscreen. Each tap changes the volume one
level.
• By default, swiping your earbud adjusts your
volume only when streaming media and not
during other activities. Each swipe changes the
volume one level. See
Adjust the volume.
• To customize your earbud swipe controls, see
Customize your earbuds.
I want to control volume from my
earbuds at all times.
• Customize your earbud settings to control
volume at all times in Poly Lens App. By default,
swiping your earbud adjusts your volume only
when streaming media and not during other
activities. See Customize your earbuds.
The earbud audio is not working as
expected when connected to my
computer.
• During a call, nobody can hear me
• During a call, I can't hear anybody
• Music is not coming through my
earbuds
• When I play music and a call comes
in, the music is too loud or doesn't
pause
Check the following:
• Plug in the hi-fidelity USB Bluetooth adapter to
your computer or laptop. The adapter is paired to
your earbuds and connects to computer audio.
See Connect to PC.
• To configure the earbud sound on your
computer, see Configure USB adapter for
streaming media.
• Ensure that only one softphone application is
opened at a time.
• For best performance, ensure your earbud
system firmware is up-to-date. See
Update your
Poly device on page 8.
Calls
Issue
Resolution
My earbud call control is not working as
expected when on a softphone call.
Check the following:
• Ensure that only one softphone application is
opened at a time.
• Power off and on your earbuds by placing them in
the charge case and then removing them.
• If required to enable headset control
(answer/end and mute) functionality, ensure you
have Poly Lens Desktop App installed. See Load
software.
• Select your softphone application in Poly Lens
Desktop App.
• For best performance, ensure your earbud
system firmware is up-to-date. See Update your
Poly device on page 8.
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