Issue Resolution
How do I interact with Microsoft Teams?
• To interact with Microsoft Teams, tap the earbud
button (Teams-certified model).
• Set your target phone by going to Poly Lens
Desktop App > Softphones > Software Settings
> Target Softphone
Does my Microsoft Teams-enabled
earbud system work with other
softphones?
Yes, while your headset is optimized for Microsoft
Teams, it can be configured to use with other
supported softphones. Set your target phone by
going to Poly Lens Desktop App > Softphones >
Software Settings > Target Softphone
When you configure another softphone, the Call
button:
• doesn't interact with Teams
• doesn't go to Teams notifications
• will not launch Cortana
General
Issue Resolution
Can I control features using either
earbud?
• Yes, use the button or swipe controls on either
earbud, but not on both earbuds at the same
time.
• The button control is on the back of each earbud
Learn more about Earbud button controls on
page 5.
• The swipe sensor control is next to the metallic
windscreen on the top of each earbud. Learn
more about Earbud swipe sensor controls on
page 6.
I want to customize my earbud features.
• Customize your device settings with Poly Lens
App. See Load software on page 8 and Customize
your earbud swipe settings on page 21.
The earbud sensors are not working as
expected.
• A call is not automatically answered
when I put on both of my earbuds
• Streaming media doesn't pause when
I remove both earbuds
• Understand your earbud wearing sensors. See
Use sensors on page 19.
• Power off and on to reset your earbuds. See
Power on/off earbuds.
• Ensure your computer is configured for
streaming media: Configure USB adapter for
streaming media.
• Customize or turn off your earbud wearing
sensor settings in Poly Lens App. Download the
app: poly.com/lens
Tip: For best audio performance while exercising,
turn off wearing sensors in Poly Lens App.
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