Polycom Poly Trio C60 - Poor Audio Quality with External Microphones

Procedure
1. Go to Settings > Status > Calendar.
2. On the Calendar screen, make sure the Status field includes Connected to Server.
If the status reads that it is not connected to the server, contact your system administrator.
Poor Audio Quality with External Microphones
Symptom:
The far end complains about poor audio quality coming from your Poly Trio C60 system with external
microphones.
Problem:
Physical obstructions, such as laptop computers, placed between the speaking meeting participant and
the Trio C60 and/or the external microphones can result in poor audio quality for the far end.
Workaround:
Avoid placing anything between the meeting participants and the Trio C60 system and/or the external
microphones.
Call Audio from Bluetooth-Connected Phones Doesn’t
Come Through System Speakers
Symptom:
After pairing your phone to the Poly Trio C60 via Bluetooth, the call audio from your mobile phone doesn’t
come through the system’s speakers.
Problem:
The Poly Trio C60 system isn’t set as your mobile phone’s audio device.
Workaround:
Set the Poly Trio C60 system as your mobile phone’s audio device.
Note: The following procedure applies to most mobile phones. See your specific device’s product
documentation for more information.
Procedure
1. While in a call on your mobile phone, select the phone’s audio source options or settings.
2. Select the Poly Trio C60 system from the list.
Troubleshooting
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