Polycom SoundPoint IP 550 User Manual (English)

Other manuals for Polycom SoundPoint IP 550

User Guide108 pages

Manual28 pages

Quick Reference Guide27 pages

Reference Guide3 pages

Quick User Guide2 pages

Specifications2 pages

Questions and Answers:

S
Sheryl KruegerSep 3, 2025
What to do if dial pad on Polycom SoundPoint IP 550 does not respond?
- N
  Nicole BergerSep 3, 2025
  If the dial pad on your Polycom IP Phone isn't responding, check the response from other feature keys or from the dial pad. Place a call to the phone from a known working telephone and check for display updates. Check if the LAN port is active or inactive via Menu > Status > Network > Ethernet. Also, check the network LAN cable connection. Contact your system administrator before restarting your phone, so they can troubleshoot your phone in more detail before restarting the phone and losing current status information.
E
erika33Sep 2, 2025
Why do people hear echo when using headset with Polycom SoundPoint IP 550 IP Phone?
- T
  tdavisSep 3, 2025
  If people you call hear an echo when you are using a headset with your Polycom IP Phone, enable the echo cancellation feature. Press the Menu key, then select Settings > Basic > Preferences > Headset > Echo Cancellation. Using the arrow keys, select Enabled, and then press the Select soft key. If the issue persists, contact your system administrator.
M
Michael ThomasSep 2, 2025
What to do if there is no audio on the headset with Polycom SoundPoint IP 550?
- S
  Shari DonovanSep 2, 2025
  If you can't hear audio on the headset with your Polycom IP Phone, ensure the headset is plugged into the jack marked 'Headset' at the rear of the phone. If there's an amplifier, make sure it's on and the volume is properly adjusted, and check the batteries if it uses them.
C
Christopher RuizAug 23, 2025
What to do if my Polycom SoundPoint IP 550 IP Phone has no power?
- T
  timothy16Aug 25, 2025
  If your Polycom IP Phone has no power, try the following: * Ensure the phone is properly plugged into a working AC outlet. * If using PoE, verify the ethernet cable is correctly plugged into both the phone and the outlet port. Contact your system administrator to confirm you're using a powered port enabled for PoE. * Check that the phone isn't connected to an outlet controlled by a light switch that's turned off. * If it's plugged into a power strip, try plugging it directly into a wall outlet. * Test the phone in another room where you know the electricity is working.
K
Kenneth LiuAug 31, 2025
What to do if my Polycom IP Phone license is not installed or has expired?
- R
  rodgersdanielAug 31, 2025
  If the license is not installed on your Polycom IP Phone or it has expired, press the Menu key, then select Status > Licenses. Use the arrow keys to verify that the features you want to use have a valid license. If problems persist, contact your system administrator.
C
Christine RobinsonAug 31, 2025
How to resolve display flickering on Polycom IP Phone with fluorescent lighting?
- C
  charles49Aug 31, 2025
  If the display on your Polycom IP Phone appears to flicker due to fluorescent lighting, try moving the phone away from the lights or replacing the lights in your work environment.
D
Dr. Caleb BaldwinAug 30, 2025
What to do if power is not correctly applied to my Polycom SoundPoint IP 550 or the SoundPoint IP Color Expansion Module?
- S
  sschwartzAug 30, 2025
  If power is not correctly applied to your Polycom IP Phone or the SoundPoint IP Color Expansion Module, check that the screen is illuminated and make sure the LAN cable is properly inserted at the back of the phone. If using Power over Ethernet (PoE), have your system administrator check the PoE switch, and that EM power is enabled in the Network Configuration menu (if using an expansion module).
J
josephannaAug 29, 2025
What to do if the dial tone is not present on my Polycom SoundPoint IP 550 IP Phone?
- A
  Amanda BrownAug 29, 2025
  If you don't hear a dial tone on your Polycom IP Phone, switch between the Handset, Headset (if available), or Hands-Free Speakerphone to see if the dial tone is present on one of these audio modes. If the dial tone exists on another audio mode, try connecting a different handset or headset to isolate the problem.
T
Thomas SmithAug 28, 2025
What to check if power is not correctly applied to my Polycom SoundPoint IP 550 IP Phone?
- S
  shari42Aug 28, 2025
  If power is not correctly applied to your Polycom IP Phone, check that the screen is illuminated. Also, ensure the LAN cable is properly inserted at the back of the phone (try unplugging and re-inserting the cable). If you are using in-line powering, have your system administrator check that the switch is supplying power to the phone.
Z
Zachary HarrisAug 28, 2025
How to enable echo cancellation on a Polycom SoundPoint IP 550 IP Phone headset?
- H
  howardjohnAug 28, 2025
  To enable the echo cancellation feature on your Polycom IP Phone headset, press the Menu key, then select Settings > Basic > Preferences > Headset > Echo Cancellation. Use the arrow keys to select Enabled, and then press the Select soft key. If the issue persists, contact your system administrator.

Polycom SoundPoint IP 550 Specifications

General

Full duplex	Yes
Camera included	No
Frequency range	150 - 7000 Hz
Base station keys	26 + 4
Channels quantity	2 channels
Dimensions (WxDxH)	265 x 150 x 190 mm
Networking features	DHCP/Static IP
Ethernet LAN (RJ-45) ports	2
Supported network protocols	FTP, TFTP, HTTP, HTTPS
Supported data transfer rates	10/100 Mbit/s
Product color	Gray
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	10 - 40 °C
Operating relative humidity (H-H)	20 - 85 %
Power requirements	48V DC
Volume control	Digital
Voice codecs	G.722
Backlight color	-
Display resolution	320 x 160 pixels
Safety	UL/C-UL; CE Mark-1; EN 60950-1; IEC 60950-1; AS/NZS 60950
Certification	- FCC Part 15 (CFR 47) Class B - ICES-003 Class B - EN55022 Class B - CISPR22 Class B - AS/NZS CISPR 22 Class B - VCCI Class B - EN55024 - EN61000-3-2; EN61000-3-3 - ROHS - Anatel - GOST - C-tick - CCC
Compliance industry standards	IEEE 802.3af; IEEE 802.1p;IEEE 1329; RFC 1889