Polycom SoundPoint IP 560 Quick Reference Guide

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CALNET 3: AT&T Voice DNA
Quick reference guide – Polycom SoundPoint IP 550 / 560
Placing a call
 Dial the number first using:
 Dial pad
 Directories button to access the Call
Lists or the Contact Directory.
 Then choose your calling method (handset,
headset, or speakerphone).
Notes:
 You do NOT need to dial 9 for an outside
line or 1 for long distance.
 Internal calls can be completed by dialing
the extension.
 Call duration is monitored through a call
timer on the graphic display.
Answering a call
You can answer a call using:
 Handset
 Headset
 Speakerphone
 Soft keys
 Answer
 Reject: sends call directly to voicemail.
Call Waiting
Each line appearance can handle one call at a time.
To answer an additional call, select the associated
line key.
Move between calls on different line appearances:
 While on a call, press the line key associated
with another line. The call on the first line is
automatically put on hold.
 To return to the first caller, press the line
key associated with the first call. The
second call is automatically put on hold.
Note: Additional calls accessing a utilized line
appearance will be forwarded to voicemail.
Placing a call on hold
During an active call:
 Press Hold button or Hold soft key.
To remove from hold:
 Press Hold button again or Resume soft key.
Notes:
 Music on hold will play if a conference call is
put on hold.
 If multiple calls are held, use the up / down
arrows to switch between calls and press
Resume soft key to select the desired call.
Line appearances and line keys
A phone number assigned to a line key on an IP phone
is called a line appearance. Your direct line usually
appears twice, then you will see additional lines or
shared extensions that you may answer. Any blank or
unassigned line keys will become speed dial buttons.
When a call comes in, all phones with that number as
a line appearance will ring at the same time.
Shared call presence:
 When a call is answered and put on hold, any
other phone with that line appearance can
take the call off hold.
Not shared call presence:
 When a call is answered, it becomes exclusive
to the phone that answered it.
Line indicators
The line indicators will change color depending on the
event:
 Fast flashing green: Incoming (ringing) call
 Solid green: Active call is in progress
 Flashing red: Call is on hold
 Solid red: Shared line busy (if applicable)

Polycom SoundPoint IP 560 Specifications

Display

display resolution	320 x 160 pixels
display type	backlit grayscale graphical LCD
LED backlight	custom intensity control

Power

power over ethernet	IEEE 802.3af
external power source	48V DC @ 380mA

Operating Environment

operating temperature	+10 to 40°C (+50 to 104°F)
operating relative humidity	20% to 85%, non-condensing
storage temperature	-40 to +70°C (-40 to +160°F)

Weight and Dimensions

dimensions	26.5 cm x 15 cm x 19 cm x 6.5 cm
phone weight	1.1 kg
unit box dimensions	12.5 in x 13.25 in x 3.5 in
unit box weight	1.8 kg