Polycom SoundPoint IP 560 - Line Icons; Conference Calling; Transferring a Call Directly to Voicemail

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CALNET 3: AT&T Voice DNA
Quick reference guide – Polycom SoundPoint IP 550 / 560
Line icons
The following list describes the icons visible on the
graphic display:
 Registered line: solid white telephone
 Registered shared line: split white / gray
telephone
 Ringing / incoming call: musical notes
 Call on hold: white phone with flashing
upside down handset
 Outgoing call: arrow moving left
 Active call: two opposing arrows
 Voice mail messages: envelope beside
applicable line key
 Do Not Disturb activated: large X
Intercom
You can initiate an intercom call to other AT&T
Voice DNA users in your organization.
To make an intercom call:
 Enter *96.
 Enter an extension number.
 Press the Dial soft key.
 Wait to hear a beep, and then speak.
Note: The phone of the person you are calling,
automatically answers in speakerphone mode.
They can choose to pick up the handset or switch to
headset mode, once the intercom call is connected.
Conference calling
You can conference up to 3 participants on one call.
To add a second person to an existing call:
 Press the Conference button.
 Enter the number of the second person.
 Select the Send soft key.
 Press the Conference button to complete.
To merge an active call with one on hold:
 Use the down arrow to switch to the held
call and press the Join soft key.
Transferring a call
Transferring a call releases the call from your phone.
Call transfer consultative:
Allows you to speak privately to the receiving party
before completing the transfer.
 During an active call, press the Transfer
button.
 Enter the phone number of the receiving
party.
 Select the Send soft key.
 Wait for the receiving party to answer and
discuss the issue.
 Press the Transfer button to complete the
transfer.
Call transfer blind:
Also known as cold transfer, transfers a call without
announcing the call to the receiving party.
 During an active call, press the Transfer
button.
 Select the Blind soft key.
 Enter the phone number of the receiving
party.
 Select the Send soft key
Note: If the recipient does not answer, the call will
transfer to their voicemail if voicemail has been setup.
Cancel call transfer:
 Press the Cancel soft key before the transfer
completes.
Note: You do not need to place the call on hold before
transferring. During the transferring process, the
caller will automatically be put on hold and hear
music.
Transferring a call directly to voicemail:
 During an active call, press the Transfer soft
key.
 Select the Blind soft key.
 Enter *90 and the extension number.
 Press the Transfer soft key.