Post Service Activation Problem Reporting
Access Communications’ Network Operations Centre will support the service upon completion of the UAT and
number porting.
The support records and reference documentation will not be available to the NOC until completion of the
UAT, and as such, all requests for support should go to the bscs@myaccess.coop until the interop is
complete.
After completion and acceptance, all support calls should be directed to our NOC at 306-546-6803
Change Management
Requests for changes to system functionality, also known as MACDs (Move, Add, Change, Delete), should be
directed to NAME OF STAFF. You will be provided with an estimate for the cost to perform the change as well
as the increase or decrease in monthly fees associated with the change. A contract update will be issued
following the MACD, if required.
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