Consultative Transfer is used when you would like to notify a user that you have a call for them before sending it over.
This is also referred to as a warm transfer.
Step 1: To initiate the Consultative Transfer, press the
Transfer softkey. Once the Transfer softkey is pressed,
the caller is placed on hold and they will hear hold music.
*If you would like to
transfer the call to a
number that you have
stored as a speed dial,
you can press Lines
softkey to bring up
the speed dials after
pressing the
Consultative softkey.
Step 3: Enter the 10 digit phone number
or extension of the person that you would
like to transfer the caller to. Then press
the Send softkey
Step 4: You will then be connected with the person that you would like to
transfer the call to so that you can notify them of the call. If they would like
to take the call, complete the transfer by pressing the Transfer softkey. Once
pressed you will be removed from the call and the two users will be
connected directly. If they do not want to take the call, press the Cancel
softkey to be connected back to the original caller.
Step 2: Press the Consultative softkey
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