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To transfer a call:
You can transfer a call to another party in three dierent ways:
• Blind (Cold) Transfer: Transfer a call directly to another party without
consulting or introducing the caller.
• Semi-Attended Transfer: Transfer a call when receiving the ring-back.
• Attended (Warm) Transfer: Transfer a call with prior consulting or an
introduction.
For a blind (cold) transfer:
1. From the Calls view, press the Transfer softkey or the transfer button.
2. Dial the party you wish to receive the transferred call.
3. Press Transfer while the phone is ringing.
For a semi-attended or attended (warm) transfer:
1. From the Calls view, press the Transfer softkey or the transfer button.
2. Dial the party you wish to receive the transferred call.
3. When ready, press Transfer to complete the call.
To forward a call:
You can forward incoming calls to another person without answering the call.
To forward calls, use one of these options:
• While your phone rings, simply press Forward.
• If you’d like to forward incoming calls:
1. Select the Forward softkey from the Lines view or the Forward icon
from the Home view.
2. Select the forwarding type you want: Always, No Answer or Busy.
3. Enter the forwarding number, and press Enable.
To disable call forwarding:
1. From the Home or Lines view, select Forward.
2. Choose which forwarding type (Always, No Answer or Busy) you’d like to
disable, and then press the Disable softkey.
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