We customize how businesses communicate.  
6144 Calle Real Suite #200, Santa Barbara, CA 93117 | www.Impulse.net | 800.456.5800  
Polycom VVX 301 & VVX 401  
Long Format Guide  
The Long Format Guide has detailed information on the most popular features. There are also 
videos and quick tips available at impulse.net/begin.  
  
Table of Contents  
Phone Layout .................................................................................................................................. 2 
Reading the Guide .......................................................................................................................... 2 
How to Use Your ClearStar Phone .................................................................................................. 3 
Placing a Call ................................................................................................................................... 3 
Answering the Phone...................................................................................................................... 3 
To Answer a Second Call/Call Waiting ............................................................................................ 3 
Call Hold .......................................................................................................................................... 4 
Voicemail ........................................................................................................................................ 4 
Consulted Transfer ......................................................................................................................... 5 
Blind Transfer .................................................................................................................................. 5 
Direct Transfer to Voice Mail .......................................................................................................... 6 
Three-Way Calling/Conference Call ................................................................................................ 6 
Six-Way Calling ................................................................................................................................ 7 
Call Forward .................................................................................................................................... 8 
Call Park ........................................................................................................................................ 10 
Blocking Caller ID .......................................................................................................................... 11 
Mute Music on Hold ..................................................................................................................... 11 
Phone-Top Features ..................................................................................................................... 12 
Adjusting the Volume on the Phone ............................................................................................ 12 
Changing the Ring Type ................................................................................................................ 12 
Missed Calls - Clearing Alert ......................................................................................................... 12 
Favorites ....................................................................................................................................... 13 
Phone Reboot ............................................................................................................................... 15 
 
   
[5.4.3] 09-06-17