Call Hold
To put an active call on hold, press the Hold softkey.
To pick up the call from hold, press the Resume softkey then pick up the handset.
Voicemail
The first time you call your voicemail, you will need to set up a new passcode and record your
name (not a greeting, just your name). Simply follow the prompts. You should have received a
Welcome Letter with your temporary passcode. Ask your administrator for the voicemail portal
phone number to check messages from home.
FROM YOUR VOIP PHONE
Press the Envelope button
Enter your passcode and press Pound (#)
FROM ANY PHONE
Dial your extension or personal direct telephone number and wait for voicemail to pick up
Press Star (*)
Enter your passcode and press Pound (#)
OR
Dial the voicemail portal telephone number
Enter your extension
Enter your passcode and press Pound (#)
TO CHECK A GENERAL VOICEMAIL BOX
Press the Envelope button
Press Star (*)
Dial the general voicemail box extension, then the passcode followed by Pound (#)
Note: To clear the Message Waiting indicator
Dial *99
Press the Speakerphone button
Listen for “Voice Message Waiting Indicator has been cleared”
The call will automatically disconnect
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