Virtual Communications Express
Quick Start Guide: Polycom VVX 301/311
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• To end a held call, highlight the held call in the Calls view, press Resume, and then press End Call.
Hold Calls
1. Select the call from the Calls view and press Hold or .
2. Press Resume or again to resume the call.
Transfer Calls
1. Press Transfer or from the Calls view and call the other party.
2. Press Transfer or again when you hear the ring back tone or after you talk with the other
party.
3. Press Blind to complete a transfer without waiting for the ring back tone.
Forward Calls
• Enable call forwarding - press Forward from the Home or Lines view. Select the forwarding type
to enable, enter the number, and press Enable.
• Disable call forwarding - press Forward from the Home or Lines view, select the forwarding type
to disable, and then press Disable.
• Enable per-call forwarding - press Forward as your phone rings, enter the forwarding number,
and press Forward again.
Adjust Call Volume
• Press during a call to change the call volume.
• Press when the phone is idle or ringing to change the ringer volume.
Mute
1. Press during a call so other parties cannot hear you.
2. Press again to disable Mute. This applies to calls using the handset, headset, and
speakerphone.
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