Call Transfer
Call Transfer is used to move an active call to another phone or into voicemail. There are three
types of Call Transfer:
Consulted/Regular Transfer
Blind Transfer
Direct Transfer to Voicemail
You decide which one is best for the business scenario at hand. The default transfer type is
consulted.
CONSULTED TRANSFER
This will allow you to let the person receiving the call know who is on the line before completing
the transfer. YOUR Caller ID information will be presented to the receiving party.
While on a call, press the Transfer softkey
Dial extension (or phone number) you want to send the held call to
Remain on the line until the person answers
Announce the name of the person who would like to be transferred
If accepted, press the Transfer softkey to complete transfer
You may hang up the handset at this time
If the call is not accepted, press the Cancel softkey to return to the caller and ask if they
wish to be transferred directly into voicemail
BLIND TRANSFER
This will allow you to send a call directly without any introduction. If unanswered, the call will
go into voicemail (or forward if that is programmed). This transfer will pass through the Caller
ID information of the caller (NOT yours).
While on a call, press and hold the Transfer softkey
Press 2 to highlight Blind
Press the Select softkey
Dial the extension
Press Pound (#) to send the digits immediately
You may now hang up the handset
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