Polycom VVX Business Media Phones User Guide
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If your phone is set up to answer intercom calls with your microphone muted, you need to unmute your 
microphone before responding to the call. 
To answer and respond to an intercom call with mute enabled:
» After the call is answered, press the Mute key and reply.
Answer Calls from VVX Expansion Modules
You can answer calls using the line keys on your VVX phone or from your VVX Expansion Module. See the 
section Connecting Polycom VVX Expansion Modules to Your Phone for more information on using 
expansion modules.
To answer calls:
» Press the expansion module line key with a flashing green LED indicator.
Switch among the Handset, Headset, and Speakerphone
You can place and answer calls on your phone using the handset, speakerphone, or headset. You can 
alternate among the three modes during calls, if available. 
To switch among the handset, headset, and speakerphone:
» During a call, pick up the handset, press the Headset key   or press the Speakerphone key  . 
For example, if you’re using the handset, press the Headset key   to switch to the headset, or press 
the Speakerphone key   to switch to the speakerphone.
When using the speakerphone, the Speakerphone key   glows green. When using the headset, the 
Headset key   glows green if an analog headset is connected or blue if a USB headset is connected. For 
VVX 101 and 201 phones, the headset and speakerphone keys do not glow and the Headset   icon 
displays in the status bar.
Mute and Unmute Audio
You can mute the microphone so other parties cannot hear you. Microphone Mute applies to the handset, 
headset, and speakerphone. You can still hear all other parties when you mute your microphone. When your 
audio is muted, the Mute icon is displayed, and the Mute key glows red, excluding VVX 101 and 201 phones. 
To mute and unmute the microphone:
1 During a call, including a conference call, press the Mute key  .
The other parties cannot hear you. 
2 Press the Mute key   again to unmute the microphone.
Tip: Setting up the phone to automatically use your headset for all calls
If you frequently use a headset, you can set up your phone to always use your headset for calls. For 
more information, see Use Your Headset for All Calls.