TROUBLESHOOTING
SYMPTOM /
DISPLAY
MESSAGE
POSSIBLE CAUSES POSSIBLE SOLUTIONS
No Display No Power Check for power at socket
External Timer An external timer (if fitted) may not be providing
power
Internal Fuse Return unit for servicing
Unit resetting, or power
cycling
An excessively high salt level
may cause the power supply to
shut down to protect from
overload.
Check salt level in water. If salt level is too high
you may need to pump some water to waste
and then top up pool with fresh water. Consult
your local swimming pool professionals for
advice on this procedure.
Short circuit in cell Disconnect cell lead from cell. If the problem
does not occur with the lead disconnected then
this may indicate a short circuit in the cell.
Check cell for damage such as displaced or
touching plates. Also check for metallic debris
that may be causing a short circuit.
Short circuit in cell lead, faulty
power supply, or faulty PCB.
If the problem persists with the cell lead
disconnected then the unit will need to be
returned for servicing.
Display Message:
“PUMP PROTECTION
ACTIVE”
Low flow was detected for longer
than the time specified in the
settings
Restart pump by pressing the MODE button,
and select either AUTO or ON mode as
required. See LOW FLOW message below for
further instructions.
If this occurs during
backwashing, rinse or while
pumping to waste.
The cell cannot detect flow whilst water is not
returning to pool. Extend the PUMP
PROTECTION TIME to suit your needs, or
disable it by setting to ZERO.
If pumping large amounts of water to waste it is
recommended to disconnect the chlorinator and
connect the pump directly to mains power for
this procedure.
Cell not connected Pump protection will activate if the cell lead is
not connected. Disable pump protection to
override this (if intentional), or reconnect the
cell lead.
Display Message:
“LOW FLOW (CELL)”
Cell does not have enough water
flow to evacuate gas.
(Evident by an air pocket at the
top of the cell)
Check skimmer baskets for debris
Check pump basket for debris
Backwash Filter (sand filter)
Clean Filter Cartridges (cartridge filter)
Check valve positions
Check for debris or obstruction in cell
Check water level
Leak on suction side of pump
Plumbing leaks on the suction side of the pump can cause air to be pushed
through the filtration system, which both reduces flow significantly and creates air
pockets that can become trapped in the cell.
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