poolstar POOLEX - 6. WARRANTY; General terms and conditions of warranty

34 | EN
Dear customer,
A question? A problem? Or simply register your
warranty, nd us on our website:
https://assistance.poolstar.fr/
Thank you for your trust and support. Happy bathing!
6. WARRANTY
Poolstar guarantees the original owner against material defects and manufacturing defects of Poolex
heat pump for a period of two (2) years.
The warranty enters into force on the rst billing date.
This warranty does not apply to the following situaons:
• Malfuncon or damage resulng from installaon, use or repair that does not comply with
the safety instrucons.
• Malfuncon or damage deriving from an unsuitable chemical environment of the swimming
pool.
• Malfuncon or damage resulng from condions unsuitable for the intended use of the
device.
• Damage resulng from negligence, accident, or force majeure.
• Malfuncon or damage deriving from the use of unauthorised accessories.
Repairs undertaken during the warranty period must be approved before being carried out by a
qualied technician. This warranty is void in the event of repairs to the device made by individuals
which have not been authorised by Poolstar.
The parts under warranty shall be replaced or repaired at the discreon of Poolstar. Faulty parts
must be returned to us during the warranty period in order to be covered. The warranty does not
cover unauthorised labour or replacement costs. Delivery costs for returning the faulty part are not
covered by the warranty.
Your personal information is processed in accordance with the French Data Protection Act
of 6 January 1978 and will not be shared with 3rd parties.
6.1 General terms and conditions of warranty