Powercom 1000 - Troubleshooting; Error Code and Alarm Solutions

13
© All rights reserved. All trademarks are property of their respective owners.
8. Trouble Shooting
Silencing Alarm
This is a special design for Silence during Battery Mode. By pressing any of the three buttons
on the front panel, UPS will mute during Battery Mode. When the battery runs low, UPS will
alarm again to draw attention.
On the LCD display, you can also choose silent mode which will not warn you of any
malfunction audibly.
General Maintenance
With a minimal amount of maintenance, you can expect the UPS to function smoothly.
Otherwise consider changing the batteries to have a longer life free of trouble.
The most critical issues for the reliability of the UPS are environmental issues.
Ensure that the temperature and humidity always match the specifications and keep the area
around the UPS clean and dust free.
At a temperature of 25°C, the typical battery lifetime is 2 year.
Check every 6 to 12 months whether the back-up time of the battery is adequate.
8.1 Trouble shooting (Error code)
Situation
No.
Alarm
Description & Solution
High
Output voltage
01
Constant Beep
High output voltage
Contact for technical assistance
Low
Output voltage
02
Constant Beep
Low output voltage
Contact for technical assistance
Output short
03
Constant Beep
Output short circuit
Contact for technical assistance
Bus fault
04
2 Beep per
second
High internal DC bus Voltage
Contact for technical assistance
Over
temperature
05
Constant Beep
High Surrounding Temperature.
Make sure the unit’s fans and vent holes are not blocked. If these
conditions did not solve the problem, call your service representative.
Site wiring fault
06
1 Beep per
second
Wrong UPS input wiring between Neutral and Line
Wrong connection of UPS input and main. Turn the plug 180 and plug in again.
Output
overload
07
2 Beeps per
second
Connected equipment needs more power than UPS can provide. Line
Mode UPS is overload, UPS is in bypass
Shut off the least important equipment connected to UPS. UPS will switch
from bypass back to normal operation if the overload problem is solved.
Over charge
08
Constant Beep
Batteries are overcharge
Turn off protected loads. Turn off UPS and call your local dealer
Charger failure
09
No beep
Charger has failed
Contact for technical assistance
Battery failure
10
3 Beep every 5
seconds
Battery has failed
Contact for technical assistance
Line abnormal
11
1 Beep per
second
Wrong AC Line backed up during auto restart
Check main power and frequency
Battery test
--
No beep
The UPS is doing a battery test
No action needed. UPS will return to normal operation when it completes
the battery test successfully.
Battery mode
--
1 Beep every 5
seconds
The unit is operating on Battery Power
Save your data and perform a controlled shutdown.
Low battery
--
2 Beep every 5
seconds
UPS will shut down due to low battery voltage
The unit will restart Automatically when acceptable power returns.