5
1.7 Technical Support
Many technical issues can arise when using a standard computer as a
digital audio workstation (DAW) and when networking wireless devices.
PreSonus can only provide support for issues that directly relate to the
StudioLive CS18AI control surface and Ethernet AVB interface, RM-series
mixers, UC Surface control software, QMix-AI, Capture, and Studio One.
PreSonus does not provide support for computer hardware, iOS hardware, wireless
networks, operating systems, and non-PreSonus hardware and software, and it may
be necessary to contact the manufacturer of these products for technical support.
Please check our Web site www.presonus.com regularly for
software information and updates, firmware updates, and
support documentation for frequently asked questions.
Online technical support is available to registered users through their My
PreSonus account. Visit my.presonus.com to register. PreSonus telephone
technical support is available to customers in the USA on Monday through
Friday from 9 a.m. to 5 p.m. Central Time by calling 1-225- 216-7887.
Customers outside of the USA should contact their national or regional
distributor for telephone technical support. A list of international distributors
is provided at www.presonus.com/buy/international_distributors.
Advanced troubleshooting guides can be found at
http://support.presonus.com/forums.
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