Q: When I connect to power, the EAGLE beeps and the "act" LED is on, but I have no activity on the PW or SSD LEDs
A: if you can hear the “beep” sound when you connect power to the EAGLE and the “act” LED is on, it means that EAGLE’s
internal power board receives power from your power unit. But if you press the power ON button and the EAGLE doesn’t
boot, before proceed, please connect the EAGLE to an HDMI monitor and check if you see any signal. If there is no activity
on the monitor, please check the PW LED status:
1) If the PW LED is off, you may have a problem rela-
ted to the power ON button or a related to the mo-
therboard power management. Please open the
EAGLE case (there are 6 screws to remove on top of
the EAGLE) and you will find, close to one of the
corners, the internal power on button. By using a
screw driver (or another tool) please press the in-
ternal power on button (the white button in the
picture - caution: do not touch other internal
parts!).
If the EAGLE now starts, you have an issue on the
Power ON button, please write us to support@pri-
malucelab.com and we’ll support you to fix the pro-
blem.
If the EAGLE doesn’t start, you may have a bad power source, try connecting the EAGLE to a different power unit. If with
a different power unit the EAGLE starts, you have an issue on the previous power unit. If it still doesn’t start, unplug
your EAGLE from the power unit and wait for more than 10 seconds. Then press the power button of your EAGLE a
couple of times. Do this with no power source connected, then connect your EAGLE to the power unit again and try to
turn it on. If it still doesn’t start, please disconnect
the EAGLE power unit and open the EAGLE’s chas-
sis. Here please check that the SSD drive is seated
securely to the motherboard header. If it’s correctly
connected, you may have a defective SSD drive: in
this case you can try to install a new SSD drive
(note: in this case you would also have to install on
the new drive the backup copy of the EAGLE’s origi-
nal SSD drive), connect EAGLE’s power unit and
check if it boots. If the EAGLE still doesn’t boot, you
may have an hardware issue on the EAGLE’s mo-
therboard, so please please write us to
support@primalucelab.com and we’ll support you
to fix the problem.
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