i) Battery replacement
If your battery is no longer working properly and needs replacing, you can contact your local authorized dealer for a
replacement or contact Prodeco Technologies directly. Contact service@prodecotech.com or call 800-943-6190 to
discuss the issue and determine if it is the battery. It is very rare for the battery to have an issue in the first 2 years
and there may be another situation with the bicycle rather than the battery if not powering properly. The battery is
covered under warranty for the first 2 years of use. After 2 years, a replacement battery can be purchased by
contacting your dealer or Prodeco Technologies. The battery part number and price can be found in Chapter 12.
j) Battery disposal
The battery that comes with your Phantom X R is recyclable. When the battery is no longer strong enough to power
the bicycle, it may contain cells which could subsequently be utilized to power battery storage banks or used
individually. The battery should be recycled and disposed of by the following means:
Return the battery to your local authorized Prodeco Technologies dealer.
Return the battery directly to Prodeco Technologies.
Drop off to a local specialized battery service and sales center such as Batteries Plus™.
Dispose of the battery at your local city recycling facility.
Chapter 4: Electrical Components
The Phantom X R electric components were developed to be maintenance free with no serviceable parts. There
are 5 components used to power your bicycle. Each component can easily be replaced by the average person with
minimal mechanical skills. The design has been simplified so your local bicycle shop can service it without issue
and minimal time. Please review the sections below on the electrical components used on your ProdecoTech
bicycle and how to replace a component for a new one. Each electrical component is listed, except for the battery
which was detailed in Chapter 3. Each individual component part number can be found in Chapter 12.
a) HUB motor
The HUB motor utilized on your Phantom X R is one of the most advanced e-bike HUB motors developed today. It
is a high efficiency, high torque brushless planetary geared motor with a freehub spinning cassette spindle. The
motor will spin freely, the same as a traditional bike hub, only engaging when the throttle is applied. You will be able
to pedal and coast your bike the same as a traditional non-electric bike when choosing not to throttle.
The motor is held in place at the frame’s rear dropouts. The dropouts incorporate ProdecoTech’s uniquely designed
stainless steel axle plates which have been specifically engineered to spread the torque of the motor through the
dropout and rear stays. The stainless steel plates further act as safety devices strengthening the rear aluminum
dropouts. When installing the motor, you must always install the axle plates.
The motor offers a nominal 600W of power at 36 Volts and a peak of 828W (1.1hp). The power is sufficient to move
the bicycle and rider on flat surfaces at speeds up to twice what a typical rider pedals. Steep inclines may require
pedaling by the rider to power over the incline as not to overheat the motor. It is highly suggested the rider pedals
along with the motor to enhance traveling distance even on flat surfaces. The motor is powered through a “Hall
Effect Sensor” approach. A “Hall Effect Sensor” motor is powered in multiple stator phases. As power is phased,
the motor stator rotates engaging the planetary gears and moving the bike forward. The Hall Sensors monitor the
stators position. The axle of the motor is the spindle of the planetary gear system. The inside of the hub is lined with
an inverted gear, spinning the motor forward.
A weatherproof connector at the motor connects the wiring harness to the motor. This connector is an 8 pin brass
connector and designed to withstand the elements. If the motor needs to be replaced, the connector simply has to
be unplugged for the motor to be removed as explained in Chapter 8, section a). When installing the motor, it is
very important the connector is plugged properly or the motor will not power. There are 2 arrows, one on each end
of the connector which must align. There is an additional line on the inside connector which must meet the edge of
the outside connector when inserting for the motor to have a solid connection.
b) Brushless hall sensor controller
The Phantom X R motor requires a specific controller to
produce the proper “Hall Sensor Effect” as described in the
previous section. The controller is considered the brains of
the bicycle and is located at the top of the down tube
behind the top battery mount. It manages speed and pulls
the correct amount of Amps from the battery to power the
motor sufficiently based on the position of the throttle. The
controller has been designed to be easily changed if an
issue was to occur. To access the controller, you would
need to remove the top of the battery mount with a Philips
screwdriver. The controller has 3 unique connections:
Motor, Throttle and Battery. You cannot make an error
when connecting or disconnecting the controller due to the
unique connections. The controller connects directly to the
motor at the motor itself. See Chapter 8, section a) to
disconnect the motor.
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