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Limited Warranty
Protron warrants this product to be free from manufacturing defects in material and
workmanship under normal use for the term stated below.
How to obtain service:
• Visit the Protron Customer Service Portal at www.protronusa.com support tab or call
Protron Customer Support at 1-888-257-8899. If the issue cannot be resolved over the
phone with trouble-shooting techniques, you may be eligible for warranty service. To
request warranty repair, you may also contact us by e-mail at protron@ewestcsp.com. All
warranties must be authorized by Protron prior to service and will result in the issuance of
an authorization number for service.
• For televisions with screen sizes of 37" or less, you will be requested to ship your television
to our National Return Center.
• For televisions with screen sizes 40" and above, you may be eligible for in-home service.
Our Customer Service Representative will locate an authorized Protron Service Center,
provided that your television is located within the geographic territory covered by an
authorized Protron Service Center. If in-home service is not available in your area, you must
either take your television to the Service Center location at your own expense, pay for the
additional cost that the Service Center may charge to transport your television to and from
your home, or send the unit to our National Return Center for repair.
• Proof of purchase in the form of a bill of sale or receipted invoice with product name,
model and/or serial number, which provides evidence that the product is within the
warranty period, must be presented to obtain warranty service.
This warranty does not cover:
• Physical or cosmetic damages
• Damage caused by abuse and/or neglect
• Ordinary adjustments as outlined in the owners manual that can be performed by the
customer
• Damage to equipment not properly connected to the product
• Any cost incurred in shipping the product for repair
• Signal reception problems caused by external antenna, cable systems or interference
• Incompatibility due to a change in TV/CATV broadcast systems after the product was sold
• Batteries
• Images burnt on to the screen
• Initial installation and related adjustments
• Power surge and/or damage by lightning
• Force majeure or uncontrollable external force damage
• Product shipped for service with inadequate packaging or packaging materials
OMPLTV3250-1.book Page 29 Monday, July 17, 2006 8:15 PM
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