The smartphone or tablet is beyond reliable Wi-Fi range. There are obstacles between the device and
the signal receiver (e.g. concrete walls).
Solution
Move the devices in line-of-sight and within range of the Wi-Fi signal.
More information on solving problems with connection to Stream Vision by following the link.
When the device is used in low temperature conditions the image quality is worse than in
positive temperatures.
Possible cause
In positive temperature conditions, objects being observed (surroundings and background) heat up
differently because of thermal conductivity, thereby generating a high temperature contrast.
Consequently, the image quality produced by the thermal imager will be better.
In low-temperature conditions, objects being observed (background) will cool down to roughly the same
temperature, which leads to a greatly reduced temperature contrast and a degraded image quality. This
is normal for all thermal imaging devices.
Remote control does not work
Possible cause
The Bluetooth module is not turned on.
Solution
Turn on the Bluetooth module according to the instructions (see the Bluetooth section).
Possible cause
The Remote control is not activated.
Solution
Activate the remote control according to instructions (see the Remote Control Activation section).
Possible cause
The Remote Control is out of range of the device.
Solution
Return to the device coverage area.
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