Pulse-Eight neo:X+ - Frequently Asked Questions (Faq)

l Overallstabilityimprovements
l Thesystemdoesnoterasepartoftheconfigurationiftheflashupdategetsinterrupted(powered
offduringupdate)
l Routingtohiddenbaysisworkingandshouldnotberejected
l ARCinitialisationbyanexternalsourceworkingnow
Additional
FREQUENTLYASKEDQUESTIONS(FAQ)
PleasevisitPulse-EightSupportpageforamoreupdatedFAQs.
NEO:X+CONTROL4DRIVER
InitialSetup
IfDeviceIPAddresshasnotbeenset,clickontheActionstab,thenclick“DiscoverSystem”thiswill
sendoutaquerytodeterminethelocalIPaddressofthesystem,ifthisfailsyoucanvisit
www.gotomymatrix.comforfurtherhelp
ConfiguringyourInstallerId
Beforeyoucompleteyourinstallation,itisimportantthatyousetyourInstallerId.Thisvalueisusedto
registerthissystemtoyourmonitoringaccountsoyoucanmonitorandsupportthesystemremotely.
Onthepropertiestabenteryour4-digitInstallerIdandclickset.Settingthisvaluewillalsotriggera
MonitoringPulsetobesentsoitshouldappearinyouraccountimmediately.
Properties
Onthepropertiestabyoucanexaminevariouscorevaluesaboutthesystem,thesearereadonlyand
automaticallyupdatedeveryfewseconds.
IfsomethingisnotworkingcorrectlyyoucanenableLogMode,setthisoptiontoPrintandtheLog
Levelto5–Debugformaximuminformation.
Actions
TherearecurrentlythreebuttonsavailableinComposerProforthisdriver:
l RebootSystem:Restartsthesystemimmediately,doingsowillinterruptvideoroutingbriefly
l DiscoverSystem:UsedtoautomaticallydiscovertheDeviceIPAddressofthesystemwhere
possible
l SendMonitoringPulse:Triggeranimmediatemonitoringpulsetobesent,returningcurrent
systemhealthdatatomonitoring.pulse-eight.com