Pulse-Eight neo:X+ - Troubleshooting

Troubleshooting
ThetroubleshootingsectioncanbeusedonallPulse-EightVideoMatrix&Extenderproducts.
Shouldyouencounterinstallationdifficultiesorissueswithdevicecommunication,thefollowing
checklistofcommonissuesandcausesshouldhelpresolveyourissues.Ifyoustillcontinueto
experienceissues,pleasecontactyourplaceofpurchase.
NOORPOORPICTUREQUALITY:
Connectedandpowered?DoublecheckallHDMI,CATandpowercablesarefirmlyconnectedintothe
correctportsanalldevicesarecorrectlypowered.
l Connectedandpowered?DoublecheckallHDMI,Ethernetandpowercablesarefirmly
connectedintothecorrectportsandalldevicesarecorrectlypowered.
l Cablelength?Areyouapproachingthemaximumdistanceofthecable(70m)ifso,adjustthe
picturequalityortryusinganadditionalextenderkittogofurtherdistance.Cablesbundled
togethermaycausecrosstalkandfurtherdegradesignalquality.
l Signalstrength?Theuseofcablejoins,strandedpatchpanels,walloutlandsandstrandedpatch
leadsasinterconnectsbetweenthemcansignificantlyreducesignalstrength.Usesolidcore
straightthroughconnectionswhereverpossible.
l Ifyoureducetheresolutionofthesourcedoyougetapicture?Ifso,thissuggestsaconflicting
resolutionbetweensourceanddisplayorabandwidthcapacityissuewithyourcable.Checkall
inputsandoutputssharethesameresolutioncapabilities.
l Picture'snow'/HD'noise'signifiesafailuretofullyestablishasignalandcanoftenbecausedby
poorlyterminatedRJ45connectorsorexcesscablelengths.Ensureyourcableiscorrectlywired
to568Bstandards.
l Pinkoroff-colourpicture?ThiscouldbecausedbyaninvalidEDIDorthesourcedevicefailingto
readtheEDIDfromthematrix.Tryre-bootingmatrixandallsourcedevicestoforcethere-reading
oftheEDID.
l Cablequalityandcondition-HDMIcable/connectorscaneasilybedamagedandthequalityof
materialcanvary,Alwaysusegoodqualityleadsandcablesandtryswappingcablesthatare
knowntobeworkingintothesolutiontoseeifthisimprovesyourimage.