QNAP TL-D800C User Manual

5. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Storage & Snapshots or QNAP JBOD Manager to Recognize the JBOD
Enclosure
If Storage & Snapshots or QNAP JBOD Manager is unable to locate the JBOD enclosure during operation,
the drives or data may be faulty.
1. Power off the JBOD enclosure.
2. Remove all drives.
3. Power on the JBOD enclosure.
4. Locate the JBOD enclosure using Storage & Snapshots or QNAP JBOD Manager.
5. Reinsert the drives.
6. Continue with operation.
Hot-swapping Failed Drives
The JBOD enclosure supports hot-swapping of drives in the following situations:
• RAID 1: One member drive fails
• RAID 5: One member drive fails
• RAID 10:
• One member drive fails
• Two member drives fail (one in bay 1 or 2 and one in bay 3 or 4)
1. Log on to QTS.
2. Go to Main Menu > Storage & Snapshots > Storage > External Storage .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the JBOD enclosure.
6. Wait for 30 seconds or until the JBOD enclosure beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The JBOD enclosure beeps twice.
10. Wait for 30 seconds or until the JBOD enclosure beeps twice.
11. Go to Main Menu > Storage & Snapshots > Storage > Storage/Snapshots .
TL-D800C User Guide
Troubleshooting 23

QNAP TL-D800C Specifications

General

Hot-swap	Yes
Storage drive size	2.5/3.5 \
Total installed storage capacity	0 TB
Number of storage drives supported	8
Supported storage drive interfaces	Serial ATA II, Serial ATA III
Noise level	26.2 dB
Country of origin	Taiwan
Data transfer rate	6 Gbit/s
Fan diameter	120 mm
Product type	HDD/SSD enclosure
Product color	Black, Grey
LED indicators	Fan fail, HDD, Link
Number of fans	2 fan(s)
USB version	3.2 Gen 2 (3.1 Gen 2)
USB connector type	USB Type-C
USB ports quantity	1
USB connector gender	Female
Cables included	USB Type-C to USB Type-A
Number of keys included	2 pc(s)
Power source type	AC
AC adapter frequency	50/60 Hz
AC adapter input voltage	100 - 240 V
Storage temperature (T-T)	-20 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	5 - 95 %
Harmonized System (HS) code	84733080

Weight and Dimensions

Depth	281.4 mm
Width	329.3 mm
Height	188.2 mm
Weight	6180 g
Package weight	7540 g