QNAP TS-h973AX User Manual

6. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS
If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QuTS hero installation, the drives or data
may be faulty.
1. Power off the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qfinder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QuTS hero installation.
Hot-swapping Failed Drives
The NAS supports hot-swapping of drives in the following situations:
RAID Type Number of Disks Situation
RAID 1 2 One member drive fails
RAID 5 ≥ 3
RAID 6 ≥ 4 One or two member drives fail
RAID 10 ≥ 4 (Must be an even number) One or two member drives in two different pairs fail.
RAID 50 ≥ 6 One disk per subgroup fails.
RAID 60 ≥ 8 Two disks per subgroup fail.
Triple Mirror Multiple of 3. (For example, 3,
6, 9, 12 disks and so forth.)
One or two member drives fail.
RAID-TP ≥ 5 One, two, or three member drives fail.
1. Log on to QuTS hero.
2. Go to Main Menu > Storage & Snapshots > Storage > Disks/VJBOD .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the device.
6. Wait for 20 seconds or until the device beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
TS-h973AX User Guide
Troubleshooting 42

QNAP TS-h973AX Specifications

General

RAID levels	0, 1, 5, 6, 10, 50, 60, JBOD
RAID support	Yes
Storage drive capacity	0 GB
Supported file systems	FAT32, HFS+, NTFS, ZFS, exFAT, ext3, ext4
Storage drive interface	-
Storage drives installed	No
Storage drive sizes supported	2.5, 3.5 \
Supported storage drive types	HDD & SSD
Total installed storage capacity	0 TB
Number of storage drives installed	0
Number of storage drives supported	9
Supported storage drive interfaces	Serial ATA II, Serial ATA III
Processor cores	4
Processor model	V1500B
Processor family	Ryzen Embedded
Processor frequency	2.2 GHz
Processor manufacturer	AMD
Operating system version	h5.0.0
Operating system installed	QuTS hero
Server operating systems supported	Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019
Windows operating systems supported	Windows 10, Windows 7, Windows 8
Type	NAS
Device class	Home & Home Office
Share folder	AFP, CIFS/SMB, FTP, WebDAV
Backup features	Cloud, iSCSI LUN
Number of users	2000 user(s)
Browser supported	Safari, Chrome, Internet Explorer, Firefox
Security algorithms	256-bit AES, FIPS 140-2, HTTPS, SSH, SSL/TLS
Flash memory	5000 MB
Memory slots	2
Internal memory	8 GB
Memory form factor	SO-DIMM
Internal memory type	DDR4
Maximum RAM supported	64 GB
Fan voltage	12 V
AC input voltage	100 - 240 V
Power supply location	External
Number of power supply units	1
Power consumption (HDD standby)	41.2 W
Power supply unit (PSU) capacity	120 W
Ethernet LAN data rates	100, 1000, 2500, 5000, 10000 Mbit/s
Ethernet LAN data rate supported (max)	10000 Mbit/s
Ethernet LAN (RJ-45) ports	3
Cables included	AC, LAN (RJ-45)
Number of screws	56
Storage temperature (T-T)	-20 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	5 - 95 %
Chassis type	Tower
Cooling type	Active
Fan diameter	140 mm
Product color	Black
LED indicators	HDD, LAN, Power, SSD, Status, USB
Number of fans	1 fan(s)
Cable lock slot type	Kensington

Weight and Dimensions

Depth	224.1 mm
Width	224.6 mm
Height	182.65 mm