What to do if quadient AS-850 Printer has no communication?
If your Quadient Printer has no communication, it could be due to improper settings or connection. Check the interface settings and connections. Remove and reload the printer driver.
How to wake up quadient AS-850 when the touchscreen is black but the power light is on?
If your Quadient Printer's touchscreen is black but the power indicator light is on, the printer might be in sleep mode. Try waking it by pressing any of the four mechanical keys or tapping the touchscreen. If that doesn't work, turn the main power switch off, wait 20 seconds, and then turn it back on.
How to fix black streaks in text from quadient AS-850?
To resolve the issue of black streaks in text from your Quadient Printer, the likely cause is lint or paper dust on the printhead. You should clean and purge the cartridge nozzles as described in the section titled “Ink Cartridge (Printhead) Care”.
What to do if Quadient Printer touchscreen is white or showing splash screen?
If your Quadient Printer displays a white screen or the product brand splash screen and doesn't proceed, it could be due to a power-up issue caused by an improper shutdown. Allow it to sit for 60 seconds. If the white screen persists, turn off the main power switch, disconnect any communication cables (USB, Network), wait 20 seconds, and then power it back on.
Why does my quadient AS-850 have white streaks in text or graphics?
To address white streaks in text or graphics from your Quadient Printer, the issue may stem from clogged or damaged nozzles, lint or dust blocking the nozzles, or poor contact between the printhead and the printhead pen stall. You should clean and purge the cartridge nozzles as described in the section titled “Ink Cartridge (Printhead) Care”. Also, try removing and reinserting the ink cartridge into the pen stall. Clean and dry the cartridge contacts. If the problem persists, swap positions with a known-good cartridge to determine if it's a cartridge issue. If the problem follows the cartridge, insert a new print cartridge; otherwise, contact technical support.
How to fix split line of type issue on Quadient Printer?
If your Quadient Printer is splitting a line of type, it means the line of type is placed across two printheads. Reposition the text in the layout so that it does not print across printheads. Adjust the positioning of the printheads in relation to each other using Head Alignment in the Quick Menu on the Control Panel.
What does 'STOP TIME OUT (ERROR 06)' mean on my quadient AS-850 Printer and how to resolve it?
If your Quadient Printer displays 'STOP TIME OUT (ERROR 06)', it means the printer transport was left running, and the automatic 5-minute timeout has started. Press OK to restart the transport before continuing to print.
Why are characters/lines ghosting and shifting on my quadient AS-850 output?
If your Quadient Printer is showing characters or lines ghosting and shifting, it is likely due to the media slipping or hesitating. Check the media thickness setting. If the carriage is set too high, it will cause the media to slip as it passes under the heads.
How to resolve 'FEEDER EMPTY (ERROR 03)' error on quadient AS-850 Printer?
If your Quadient Printer displays 'FEEDER EMPTY (ERROR 03)', it means there is no media in the feeder or there is hesitation in the media feed. Check and adjust the feeder’s sheet separators, side guides, and rear wedge. Reload the media and press OK to continue.
How to fix a paper jam (ERROR 01) on my Quadient Printer?
If your Quadient Printer displays 'PAPER JAM (ERROR 01)', it's due to a paper jam. This can happen if the media is curled, bent, too thin, too thick, sticking together, overlapping, or if there's no gap between pieces. Clear the media from the feeder and/or print transport area. Ensure media thickness is within the range of 0.008" (0.2 mm) to 0.5" (12.7 mm), or a maximum of 0.375” thick for AS-FDR14 feeders. Adjust the feeder's sheet separators, check/adjust media thickness, and reduce feeder speed to create a 1-2” gap between pieces. Press OK to continue. Use Reprint (on Quick Menu screen) to retrieve/restore any missing or misprinted pages in the print job.
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