Qualstar Q24 User Manual

Q24/Q48 Tape Library Installation and Operations Manual
PROBLEM
SOLUTION
<Media Attention> LED issues
Contamination by loose
debris.
Avoid contamination by ensuring that the library is installed in a clean,
contamination-free environment. Tapes should be stored vertically in
their plastic cases. Clean the tape drive(s) as needed.
Non-acclimated media.
A tape should be acclimated for at least 24 hours before being used,
particularly if it has been stored at a substantially different
temperature or level of humidity than the library.
Tape cartridge is
incompatible.
Use only tapes that are compatible with the tape drive type.
See Section 2.15
Expired cleaning cartridge.
Make sure you are using an Ultrium universal cleaning tape. (max. 50
cleans)
Bad/defective/contaminated
media.
If the <Media Attention> LED is cleared and the tape drive is clean, but
the LED immediately re-displays each time a particular tape is loaded,
that tape should be suspected of being defective.
 Export the tape and load a known good tape. In some cases, a tape
can be worn out, have a defective tape memory, or have been
formatted as a Firmware Upgrade Cartridge.
 Any tape that is suspected of being defective or contaminated
should NOT be reused in any drive.
Tape cartridge movement
Tape cartridge stuck in tape
drive.
 Power cycle the library, allow it to complete initialization, which in
rare cases can take as long as 10 minutes, and then retry unloading
the tape using the library operator control panel.
 Allow the tape drive to complete all operations. This may take as
long as ten minutes if you reset or cycle power to the library while
the cartridge is positioned at the physical end of the media.
 Make sure that the backup software is not reserving the slot or
preventing the tape drive from ejecting the tape. The backup
software needs to cancel the reservation and any hold it has on the
tape drive. Temporarily disconnecting the library from the host
server and power cycling eliminates the host and its software as a
problem source.
 Contact your service representative.
Tape stuck in storage slot.
See Section 4.3
Table 6 Troubleshooting
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Qualstar Q24 Specifications

General

Brand	Qualstar
Model	Q24
Category	Storage
Language	English