Quantum DXi6900

Chapter 8: Alerts
Quantum DXi6900 User’s Guide 201
Figure129:Recommended Actions
ModifyingaServiceTicket
Modify a service ticket to add additional information to the ticket, for example, troubleshooting steps you
have taken or a record of calls made to Quantum customer support. The additional information is saved with
the service ticket and remains associated with the ticket even after it is closed.
To modify a service ticket:
1. In the list of service tickets, click the ticket number.
2. Click Analysis at the bottom of the page.
The TicketAnalysis section displays at the bottom of the page (see Figure 130 on the next page).