Quantum DXi6900

Chapter 8: Alerts
Quantum DXi6900 User’s Guide 203
Figure131:Email Ticket Information
3. In the EmailRecipient box, enter the e-mail address where you want to send the ticket details.
4. (Optional) In the Comment box, enter additional information to send with the ticket.
5. Click Send.
ClosingaServiceTicket
Close a service ticket if the problem the caused the system to generate the ticket is resolved. You can also
close all service tickets that are currently open.
Note:You can still view and modify a ticket after it has been closed.
To close all service tickets that are currently open, below the list of service tickets, click CloseAll.
To close a single service ticket:
1. In the list of service tickets, click the ticket number.
2. Click Analysis at the bottom of the page.
3. The TicketAnalysis section displays at the bottom of the page..
4. Select the CloseTicket check box.
5. Click Apply.