Raymarine Axiom 2 Pro 16 RVM - Viewing Product Information; Remote Support Via Anydesk; Learning Resources

Denmark(R
aymarinesubsidiary):
•E-Mail:support.dk@raymarine.com
•Tel:+4543716464
Russia(AuthorizedRaymarinedistributor):
•E-Mail:info@mikstmarine.ru
•Tel:+74957880508
Viewingproductinformation
Usethe[Settings]menutoviewhardwareandsoftwareinformationabout
yourdisplay,andconnectedproducts.
1.Select[Settings],fromtheHomescreen.
The[Gettingstarted]menucontainshardwareandsoftwareinformation
foryourdisplay .
2.Youcanviewfurtherinformationaboutyourdisplay,orviewinformation
aboutproductsnetworkedusingSeaTalkhs®andSea Talkng®/NMEA
2000,byselectingthe[Network]tab,then:
i.todisplaydetailedsoftwareinformationandyourdisplay’snetwork
IPaddress,selectyourdisplayfromthelist.
ii.todisplaydetaileddiagnosticsinformationforallproducts,select
[Productinfo]fromthe[Diagnostics]popovermenu.
RemoteSupportviaAnyDesk
LightHouse3softwareversionsv3.13orlatersupportremotesupport
functionsviathepreloadedAnyDeskapp.
TheAnyDeskappenablesaRaymarineProductSupportrepresentativeto
remotelyconnecttoandcontrolyourdisplayoveranInternetconnection,for
thepurposesoftechnicalsupportandtroubleshooting.
Togetstarted,youwillfirstneedtocontactRaymarineProductSupport.Ifthe
representativeconsidersthatyoursupportcasewouldbenefitfromaremote
session,youneedtofirstensurethatyourdisplayhasanactiveInternet
connectionviaWi-Fi.Next,launchtheAnyDeskappfromyourdisplay’s
homescreen,andthenprovidethedisplayeduniqueIDtotheRaymarine
ProductSupportrepresentative.Thenfollowanyfurtherinstructionsprovided
toyoubytherepresentative.
Attention
•AnyDeskisprovidedfortroubleshootingandsupportpurposesonly,and
isNOTintendedtoperformremotefunctionsonyourvessel.Raymarine
willNOTbeheldliablefordamageorinjurytoequipmentorpersons
causedbytheuseofaremoteconnectiontoyourdisplay.
•DonotdiscloseyourAnyDeskIDtoanyoneotherthanauthorised
RaymarineProductSupportpersonnel.
•DonotusetheAnyDeskapptoremotelyactivateconnecteddevices
suchasAutopilot,RadarorSonarhardware.
20.2Learningresources
Raymarinehasproducedarangeoflearningresourcestohelpyougetthe
mostoutofyourproducts.
Videotutorials
RaymarineofficialchannelonY ouTube
•http://www.youtube.com/user/RaymarineInc
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