42 | P a g e
TROUBLESHOOTING
When remote is
activated nothing
happens
Remote not talking to receiver
• Listen for beep for signal being received
• Check power to appliance is on
• Check batteries in remote
• Reprogram remote to receiver
Fire cuts off and will
not relight
Over temperature safety has
tripped
• Allow fire to cool and reattempt ignition.
• Check room fan is not blocked.
• Check fire airflow is not restricted
Flame appears low or
excessively high
Incorrect gas or pressure
• Check test point pressure and supply
pressure to appliance.
• Check gas type
• Replace valve if required
• Check injector for blockage and size
Smell in room while
operating
Paint curing or firebox door leak
• If new appliance - run for several hours,
open all room ventilation and allow
paint to cure.
• Turn off appliance and the have door
seal inspected by service personnel or
Real Flame agent.
Room air fan is noisy
or not working
• Fan to be inspected and cleaned
• Replace fan
Appliance operates
correctly but pilot
remains constantly on.
Remote IPI/CPI incorrectly set
• Correct remote control mode to IPI
setting.
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