53
Problem Possible Cause Solution
Revitive is on (lights
illuminated on
the LED display)
but I cannot feel
the electrical
stimulation through
the foot-pads.
Not placing both bare
feet on the foot-pads at
the same time.
Ensure that your feet are bare and each foot
is placed on each of the foot-pads at the same
time. Keep increasing the intensity up to a
maximum of 99 until you feel the stimulation.
Your feet may be dry. Moisturise the soles of your feet to improve
conductivity and stimulation and try the
procedure again. You may also have to
increase the intensity level.
You may be dehydrated. Drink plenty of water before and aer using
the device. The device uses your body to
create the electrical circuit. Water is an
excellent conductor of electricity and if your
body is less hydrated (below 60%) then
the stimulation may be less, therefore it is
important to always remain well hydrated.
The intensity level may
be on too low a setting.
This is a very safe device. Keep increasing the
intensity level towards 99 until you feel the
stimulation. You may find that you have to
increase the intensity level as you get used
to the therapy. The aim is not to get to 99
but to find a setting that produces strong
muscle contractions in your calves and is
comfortable for you.
The electrode cord is
connected to device.
Disconnect the electrode cord - the foot-
pads will not work while the electrode cord is
plugged in.
Revitive may be in auto-
pause.
When the stimulation is paused, sections of
the display on the app and Revitive pulse.
Tapping resumes the stimulation and
tapping ends the stimulation session.
Ensure that you have drunk plenty of water,
that your feet are well moisturised and both
feet are placed on the foot-pads.
If, having tried the
solutions above, you
still cannot feel the
stimulation:
Test the device by placing one hand across
both foot-pads at the same time (The heel
end of the foot-pads is easiest). With your
other hand, and starting from zero, increase
the intensity level until you can feel the
stimulation in your hand. If you can feel the
stimulation through your hand then the
device is working. If on 99 you still cannot
feel the stimulation then please contact your
authorised dealer.
Troubleshooting
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