Further information Further information38 39
Troubleshooting
If an error occurs, make sure that Smart Connect is
worn correctly and that all devices are within operating
distance. Refer to sections "Wearing Smart Connect
properly" and "Operating distance".
Problem and possible solutions
The device does not work.
Ensure that the device is charged and turned on.
Refer to sections "Charging" and
"Turning Smart Connect on/off".
Pair the hearing instruments again.
Refer to section "Pairing your hearing instruments".
Reset the device. Refer to section "Resetting".
Hearing instruments cannot be paired.
Unpair all devices and pair them again.
Refer to section "Unpairing devices".
Audio streaming is interrupted.
Ensure that the neckloop is not twisted.
Ensure that the Bluetooth device is within operating
distance.
In rare cases, metal-based necklaces can interrupt
audio streaming. Remove the necklace.
Problem and possible solutions
An external audio source is connected, but not played.
For plugged connections:
Ensure that the device is fully connected.
For wireless connections: The device has not been
paired. Refer to section "Pairing Bluetooth devices".
More than one audio device is connected and
another connected audio device has a higher
priority. Unplug unused audio device or press
to stop wireless audio streaming from unused
audio devices.
Consult your Hearing Care Professional if you encounter
further problems.
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