When a Message Is Displayed
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5
When a Message Is Displayed on the Client Computer
This section describes likely causes of and possible solutions for the main error
messages displayed on the client computer when using the TWAIN driver.
Important
❒ If an error message that is not included in this section appears, turn off the
main power switch of the machine, and then turn it on again. For information
about how to turn off the main power switch, see About This Machine.
Message Cause Solution
Clear Mis-
feed(s) in ADF.
A paper misfeed has occurred in-
side the ADF or ARDF.
Remove jammed originals, and
place them again.
Check whether the originals are suit-
able to be scanned by the machine.
Invalid Winsock
version. Please
use version 1.1
or higher.
You are using an invalid version
of Winsock.
Install the operating system of the
computer or copy Winsock from
the operating system CD-ROM.
The name is al-
ready in use.
Check the regis-
tered names.
You tried to register a name that
is already in use.
Use another name.
Cannot detect
the paper size
of the original.
Specify the
scanning size.
The set original was misaligned. • Place the original correctly.
• Specify the scan size.
• When placing an original di-
rectly on the exposure glass, the
lifting/lowering action of the
ADF or ARDF triggers the au-
tomatic original size detection
process. Lift the ADF or ARDF
by more than 30 degrees.
Cannot add any
more scanning
mode.
The maximum number of registera-
ble scan modes has been exceeded.
The maximum number of modes
that can be stored is 99. Delete un-
needed modes.
Cannot specify
any more scan-
ning area.
The maximum number of regis-
terable scanning areas has been
exceeded.
The maximum number of scan-
ning areas that can be stored is 99.
Delete unneeded scanning area.
Call Service
Please call your
service repre-
sentative.
An unrecoverable error has oc-
curred in the machine.
Call your service representative.
Scanner is not
available on the
specified de-
vice.
The TWAIN scanner function
cannot be used on this machine.
Contact your service representative.
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