2. Troubleshooting When Using the
Copy/Document Server Function
This chapter describes likely causes of and possible solutions for copier/document server function
problems.
Messages Displayed When Using the Copy/
Document Server Function
This section describes the machine's main messages. If other messages appear, follow the instructions they
contain.
• If you cannot make copies as you want because of the paper type, paper size or paper capacity
problems, use recommended paper. See “Recommended Paper Sizes and Types”, About This
Machine.
• For messages that are not listed here, see “When You Have Problems Operating the Machine”.
• p.14 "When You Have Problems Operating the Machine"
Message Cause Solution
"Authentication has failed." The entered login user name
or login password is not
correct.
Inquire the user administrator for the
correct login user name and login
password.
"Authentication has failed." The machine cannot perform
authentication.
Contact the administrator.
"Cannot detect original size." Original is not placed. Place your originals.
"Cannot use this setting for
images above 36 inch × 48
inch."
The image is too large for
editing or printing. The
machine cannot print or edit
images larger than 36 × 48
in.
Cancel printing or editing.
"Check paper size." An irregular paper size is set. If you press the [Start] key, copy will start
onto the selected paper.
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