4. Troubleshooting When Using the
Scanner Function
This chapter describes likely causes of and possible solutions for scanner function problems.
When Scanning Is Not Done As Expected
This section describes causes and remedies when scan results are not as expected.
Problem Cause Solution
The scanned image is dirty. The scanning glass or white
strip is dirty.
Clean them. See p.99 "Maintaining
Your Machine".
The image is distorted or out
of position.
The original was moved
during scanning.
Do not move the original during
scanning.
The orientation of the
scanned image is not correct.
The original was placed in the
wrong top/bottom or left/
right orientation.
Place the original in the correct
orientation. See “Setting Original
Orientation on the TWAIN Scanner”,
Scanner Reference.
No image results from
scanning.
The original was placed with
the front and back reversed.
When the original is set on the exposure
glass, the side to be scanned must face
down.
The scanned image contains
white spaces.
• If you scan originals
using functions other
than the network
TWAIN scanner
function, certain paper
size and resolution
settings may produce
scanned images that are
larger than the specified
size because of margins
being added to the
sides.
• If the File Format
Converter (optional) is
installed, the margins
may become wider.
Scanning at a higher resolution may
reduce the margins.
61
To Next Page
Loading...
