Problem Cause Solution
Copies shift sideways. The paper is not set correctly
in the bypass tray.
Make sure the paper size matches the
paper bypass's paper guides. See
“Copying from the Bypass Tray”,
Copy/Document Server Reference.
Copies shift in the direction of
the original feed (or opposite)
direction.
Print Position Adjustment or
Margin Adjustment mode is
selected.
Cancel Print Position Adjustment or
Margin Adjustment mode. See “Margin
Adjustment” and “Adjust Print Position”,
Copy/Document Server Reference.
Copies are shorter than the
selected size, or cut off before
the end.
Print Position Adjustment or
Margin Adjustment mode is
selected.
Cancel Print Position Adjustment or
Margin Adjustment mode. See “Margin
Adjustment” and “Adjust Print Position”,
Copy/Document Server Reference.
Edit
Problem Cause Solution
In “Double Copies” mode,
parts of the original image
are not copied.
Combination of original and
copy paper is not correct.
Specify the paper size again. For
example, select 11" × 17" for 8
1
/
2
"
× 11" originals. See “Double Copies”,
Copy/Document Server Reference.
In “Erase Border”, “Erase
Inside”, or “Erase Outside”
mode, parts of the original
image are not copied.
You set a wide erased
margin.
Reduce the margin width. You can set the
border to between 2 and 99 mm (0.1 -
3.9 in), and you can set the inside and
outside borders individually to between
0 and 1220 mm (0.1 - 48 in).
In “Erase Border”, “Erase
Inside”, or “Erase Outside”
mode, parts of the original
image are not copied.
Originals are not scanned
correctly.
Place the originals correctly.
Parts of the image are not
copied.
Print Position Adjustment or
Margin Adjustment mode is
selected.
Cancel Print Position Adjustment or
Margin Adjustment mode. See “Margin
Adjustment” and “Adjust Print Position”,
Copy/Document Server Reference.
2. Troubleshooting When Using the Copy/Document Server Function
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