Message Cause Solution
"Connection with the
destination has failed. Check
the status and connection. To
check the current status, press
[Scanned Files Status]."
The correct Network settings
are not made.
• Check the network settings of the
client computer.
• Check that components such as the
LAN cable are connected
properly.
• Check that the server settings are
correct and the server is working
properly.
"Destinations to which
encrypted files will be sent
contain users without
certificates or with invalid
certificates. Check the
destinations."
The destination's S/MIME
certificates are invalid or
cannot be found.
Contact the administrator.
"Destinations to which
encrypted files will be sent
contain users that could not
be verified by the certificates.
Check the destinations."
S/MIME certificates are
valid, but the Certificate
Authority could not be found
for the destination.
Contact the administrator.
"Entered user code is not
correct."
You have entered an
incorrect user code.
Check the authentication settings, and
then enter a correct user code.
"Exceeded max. E-mail size.
Sending E-mail has been
cancelled. Check [Max. E-
mail Size] in Scanner
Features."
The maximum e-mail size has
been exceeded.
• In [Scanner Features], under [Send
Settings], increase the size of
[Max. E-mail Size].
• In [Scanner Features], under [Send
Settings], set [Divide & Send E-
mail] to [Yes (per Page)] or [Yes
(per Max. Size)].
"Exceeded max. No. of
results to display. Max.: n"
(A figure is placed at n.)
Search results have
exceeded the max.
displayable number.
Search again after changing the search
conditions.
4. Troubleshooting When Using the Scanner Function
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