Message Cause Solution
"Error has occurred on the
scanner. Scanning will be
cancelled."
The application-specified
scan conditions have
exceeded the setting range of
the machine.
Check whether the scanning settings
made with the application exceed the
setting range of the machine.
"Fatal error has occurred in
the scanner."
An unrecoverable error has
occurred on the machine.
An unrecoverable error has occurred in
the machine. Contact your service
representative.
"Insufficient memory. Reduce
the scanning area."
Scanner memory is
insufficient.
• Reset the scan size.
• Lower the resolution.
• Under [Scanner Features], [Send
Settings], make sure
“Compression” is set to “On”.
The problem may be due to the following
cause:
• Scanning cannot be performed if
large values are set for brightness
when using halftone or high
resolution. For details about the
scanning requirements, see
“Relationship between Resolution
and Scan Size”, Scanner
Reference.
"Insufficient memory. Reduce
resolution, original size, or
scanning area."
The computer does not have
enough memory.
Reduce the resolution or size of
scanning. Alternately, try scanning
again after closing any other
applications in use.
"No User Code is registered.
Consult your system
administrator."
Access is restricted with user
codes.
Contact the administrator of the
machine.
"Paper misfeed has
occurred."
A paper misfeed has
occurred.
Remove jammed originals, and place
them again.
Check whether the originals are suitable
to be scanned by the machine.
"Please call your service
representative."
An unrecoverable error has
occurred in the machine.
Contact your service representative.
Messages Displayed When Using the Scanner Function
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