Message Cause Solution
"Scanner is in use by another
function."
A function of the machine
other than the Scanner
function is being used such as
the Copier function.
• Wait for a while and reconnect.
• Cancel the job in progress.
For example, press [Exit], and then
press the [Copy] key. Next, press
the [Clear/Stop] key. When the
message "The Clear / Stop key
was pressed. Are you sure you
want to stop scanning?" appears,
press [Stop].
"Scanner is not available on
the specified device."
The TWAIN scanner function
cannot be used on this
machine.
Contact your service representative.
"Scanner is not available.
Check the scanner
connection status."
The machine's main power
switch is off.
Set the main power switch to “On”.
"Scanner is not available.
Check the scanner
connection status."
The machine is not connected
to the network correctly.
• Check whether the machine is
connected to the network correctly.
• Deselect the personal firewall
function of the client computer. For
details, see Windows Help.
• Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine's protocol. See
“Connecting the Machine”,
General Settings Guide and
“Using telnet”, Network Guide.
"Scanner is not ready. Check
the scanner and the options."
The scanner cover is open. Check whether the scanner cover is
closed.
"Standby time reached." An original was not loaded
within the specified time limit.
Load an original within the time limit
specified in [Standby Time].
"The start position of the
scanning area does not
match the original."
The specified area to be
scanned differs from the
actual scanned area of the
original.
Check the location of the original.
4. Troubleshooting When Using the Scanner Function
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