Problem Cause Solution
The image is too dark or too
light.
The paper is loaded reverse
side up. Printing on non-print
surfaces reduces print quality
and can damage the printer's
internal components.
Before printing on special
paper, check its surface
carefully. For details about
special paper, see page 59
"Paper Precautions".
Image is dirty. Use of non-recommended toner
can result in a loss of print
quality and other problems.
Use genuine manufacturer
toner. Contact your service
representative.
Horizontal lines appear when
an image filled in black is
printed.
A black-and-white image is
occasionally recognized as a
color image and printed as a
streak when a large number of
pages that contain both black-
and-white and color images are
printed continuously.
Select [CMY + K] for [Gray
Reproduction:] in the printer
driver's dialog box. For details,
see the printer driver's Help.
The lower half of the page
appears faded when a filled-in
image is printed.
When the "Toner is almost
empty." message is displayed
on the display panel, the toner
is running low and the printed
page may appear faded.
Replace the print cartridge.
Printed graphics do not match
graphics on the screen.
If the printer driver is configured
to use the graphics command,
the graphics command from the
printer is used to print.
If you want to print accurately,
set the printer driver to print
without using the graphics
command. For details about
settings for printer driver, see the
printer driver Help.
Print result differs from the
display.
A non-Windows operating
system is being used.
Check that the application
supports the printer driver.
Print result differs from the
display.
The printer is not selected for
printing.
Use the printer driver of the
printer and check that the printer
is the specified printer. For
details about how to open the
printer driver settings screen,
see "Displaying the Printing
Preferences dialog box from the
[Start] menu", Operating
Instructions.
Other Printing Problems
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