Problem Cause Solution
The [Offline] was pressed to
suspend printing, and the
print job disappeared from
the initial printer screen.
However, the print job has
not been canceled.
A print job cannot be
canceled when the printer is
offline.
After canceling a print job using the
control panel or Web Interface, press
[Online].
The [Job Reset] was pressed
to cancel the print job, but the
print job has not been
canceled.
The machine is offline. A print
job cannot be canceled when
the printer is offline.
After canceling the print job, press
[Online].
When using Windows
2000/ XP/ Vista and
Windows Server 2003/
2003 R2/ 2008, optional
components connected to the
machine are not recognized.
Bidirectional communication
is not working.
Set up optional devices on the Properties
of the printer. See "Configuring Printer
Options", Printer Reference .
When using Windows
2000/ XP/ Vista and
Windows Server 2003/
2003 R2/ 2008, combined
printing, booklet printing, or
Auto Reduce / Enlarge
printing does not come out as
expected.
The correct application or
printer driver settings are not
made.
Make sure the application's paper size
and orientation settings match those of
the printer driver. If a different paper size
and orientation are set, select the same
size and orientation.
When using a printer driver-
installed client computer to
perform auto detection of
network printers, some page
description languages are
not selectable.
The client computer might not
have obtained the page
description languages
required by the virtual printer
selected by queue name in
the LPR setting.
• After the installation, click
[Settings...] in [Printer Monitor/
Page Description Language], and
then select the page description
language.
• Use the server's TCP/IP port
settings to change the queue name
in the LPR setting, and then change
the printer's page description
language by performing auto
detection to discover the printer.
Contact your network
administrator.
2. Troubleshooting When Using the Printer Function
44
To Next Page
Loading...
