Ricoh PRO C9110 - Page 188

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7. Troubleshooting

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Table of Contents3
Getting Started9
Before Configuring the Security Function Settings9
Before Using this Machine10
Administrators and Users11
Administrators12
Configuring Administrator Authentication13
Specifying Administrator Privileges14
Registering and Changing Administrators16
Using Web Image Monitor to Configure Administrator Authentication18
Administrator Login Method19
Logging in Using the Control Panel19
Logging in Using Web Image Monitor20
Administrator Logout Method21
Logging out Using the Control Panel21
Logging out Using Web Image Monitor21
Supervisor22
Resetting the Administrator's Password22
Changing the Supervisor23
Configuring User Authentication25
Users25
About User Authentication26
Configuring User Authentication27
User Code Authentication29
Basic Authentication31
Specifying Basic Authentication31
Authentication Information Stored in the Address Book32
Specifying Login User Names and Passwords32
Windows Authentication34
Specifying Windows Authentication35
Installing Internet Information Services (IIS) and Certificate Services38
Creating the Server Certificate40
LDAP Authentication41
Printer Job Authentication45
Auto Registration to the Address Book46
Automatically Registered Address Book Items46
User Lockout Function47
Specifying the User Lockout Function48
Canceling Password Lockout48
Auto Logout49
Restricting Machine Usage51
Preventing Changes to Administrator Settings51
Limiting the Settings that Can be Changed by each Administrator51
Prohibiting Users from Making Changes to Settings51
Limiting Available Functions52
Preventing Leakage of Information from Machines53
Protecting the Address Book53
Specifying Address Book Access Permissions53
Encrypting Data in the Address Book55
Encrypting Data on the Machine57
Enabling the Encryption Settings58
Backing up the Encryption Key60
Updating the Encryption Key61
Canceling Data Encryption63
Deleting Data on the Machine65
Auto Erase Memory65
Erase All Memory68
Enhanced Network Security73
Access Control73
Enabling and Disabling Protocols74
Enabling and Disabling Protocols Using the Control Panel77
Enabling and Disabling Protocols Using Web Image Monitor77
Specifying Network Security Levels79
Specifying Network Security Levels Using the Control Panel79
Specifying Network Security Level Using Web Image Monitor80
Status of Functions under each Network Security Level80
Protecting Communication Paths Via a Device Certificate83
Creating and Installing a Device Certificate from the Control Panel (Self-Signed Certificate)83
Creating and Installing a Device Certificate from Web Image Monitor (Self-Signed Certificate)84
Creating a Device Certificate (Issued by a Certificate Authority)85
Installing a Device Certificate (Issued by a Certificate Authority)85
Installing an Intermediate Certificate (Issued by a Certificate Authority)86
Configuring SSL/TLS Settings88
Enabling SSL/TLS89
User Setting for SSL/TLS90
Setting SSL/TLS Encryption Mode90
Enabling SSL for SMTP Connections92
Configuring Ipsec Settings93
Encryption and Authentication by Ipsec93
Encryption Key Auto Exchange Settings94
Ipsec Settings95
Encryption Key Auto Exchange Settings Configuration Flow101
Telnet Setting Commands105
Configuring IEEE 802.1X Authentication110
Installing a Site Certificate110
Selecting the Device Certificate111
Setting Items of IEEE 802.1X for Ethernet111
Snmpv3 Encryption114
Kerberos Authentication Encryption Setting115
Managing the Machine117
Managing Log Files117
Using Web Image Monitor to Manage Log Files118
Logs that Can be Managed Using Web Image Monitor118
Attributes of Logs You Can Download120
Specifying Log Collect Settings140
Downloading Logs141
Number of Logs that Can be Kept on the Machine142
Notes on Operation When the Number of Log Entries Reaches the Maximum143
Deleting All Logs145
Disabling Log Transfer to the Log Collection Server145
Managing Logs from the Machine147
Specifying Log Collect Settings147
Disabling Log Transfer to the Log Collection Server147
Specifying Delete All Logs148
Managing Logs from the Log Collection Server148
Configuring the Home Screen for Individual Users149
Warnings about Using a User's Own Home Screens149
Configuring the Browser Settings151
Precautions for Using the Browser Function151
Troubleshooting151
Managing Device Information153
Exporting Device Information154
Importing Device Information155
Periodically Importing Device Information156
Manually Importing the Device Setting Information File of a Server157
Troubleshooting158
Managing Eco-Friendly Counter161
Configuring Eco-Friendly Counters161
Resetting a Machine's Eco-Friendly Counter162
Resetting Users' Eco-Friendly Counters162
Managing the Address Book163
Specifying Auto Deletion for Address Book Data163
Deleting All Data in the Address Book163
Specifying the Extended Security Functions164
Other Security Functions170
System Status170
Checking Firmware Validity170
Restricting a Customer Engineer Operation171
Additional Information for Enhanced Security172
Settings You Can Configure Using the Control Panel172
Settings You Can Configure Using Web Image Monitor173
Settings You Can Configure When Ipsec Is Available/Unavailable174
Troubleshooting177
If a Message Is Displayed177
If an Error Code Is Displayed178
Basic Authentication178
Windows Authentication179
LDAP Authentication183
If the Machine Cannot be Operated187
List of Operation Privileges for Settings189
How to Read189
System Settings190
Tray Paper Settings197
Edit Home198
Adjustment Settings for Operators199
Adjustment Settings for Skilled Operators200
Browser Features201
Extended Feature Settings202
Maintenance203
Web Image Monitor: Display Eco-Friendly Counter204
Web Image Monitor: Job205
Web Image Monitor: Device Settings206
Web Image Monitor: Interface214
Web Image Monitor: Network215
Web Image Monitor: Security219
Web Image Monitor: @Remote221
Web Image Monitor: Webpage222
Web Image Monitor: Extended Feature Settings223
Web Image Monitor: Address Book224
Web Image Monitor: Central Address Book Management225
Web Image Monitor: Main Power off226
Web Image Monitor: Reset the Machine227
Web Image Monitor: Device Home Management228
Web Image Monitor: Screen Monitoring229
Web Image Monitor: Customize Screen Per User230

Ricoh PRO C9110 - Page 188

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