5. Troubleshooting
When Paper Is Jammed
If a paper is jammed, the following window appears on the control panel.
Remove the jammed paper by following the procedure described in the animated illustration displayed
on the control panel.
1. Animation showing the solution
2. Guidance on the solution appears. If paper jams occur in several locations, switch between
windows.
3. Paper jam location
• If the message persists even after removing the jammed paper, see the screen to check that there is
no other paper jammed inside the machine.
• If paper jams occur frequently at the same location, check for the correct method of loading paper
on the machine, or adjust the machine settings using "Adjust Print Quality".
" Using "Adjust Print Quality""
• Close the fuser unit cover slowly after removing a paper jam in the unit. You may damage the fuser
belt or other parts in the unit if you close the cover too fast.
• When you close the left front cover or right front cover of the machine, push it until it's locked in
place.
• If a paper jam has occurred in certain locations, the procedure for removing the jammed paper is
not displayed on the control panel. Open the front cover in the place corresponding to the letter
displayed (on the control panel), and then proceed as instructed on the sticker or sheet inside the
front cover, or in the following descriptions. If a lamp is lit when the front cover is opened, open the
guide plate at the indicated location, and remove the jammed paper.
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