PDF Direct Print is not executed (PDF file is not printed).
• You must install the optional hard disk or set the value of [RAM Disk] in the [System] menu to 2 MB
or higher.
See p.34 "Installing the Memory Expansion Units", for optional hard disk installation.
For [RAM Disk], see the "System Menu", Software Guide.
• After adding a memory unit and set the value of [RAM Disk] in the [System] menu to 16 MB, value of
[RAM Disk] returns to 0 MB if the memory unit is removed. If this happens, reset the value of the [RAM
Disk] to 2 MB or higher.
For [RAM Disk], see the "System Menu", Software Guide.
• When printing a PDF with a password set, set the password of the PDF file using the [PDF Menu] or
Web Image Monitor.
For [PDF Menu], see the "PDF Menu", Software Guide.
For Web Image Monitor, see Web Image Monitor Help.
• PDF files not allowed to be printed by the PDF file security setting cannot be printed.
As a result of printing using PDF Direct Printing, characters are missing or misshapen.
Before printing, embed the font in the PDF file to be printed.
A portion of the image is not printed or an error occurred in the PostScript printer driver when
printing with PCL or the PostScript printer driver.
You can print using the procedure below.
• Set [Memory Usage] in the [System] menu to [Font Priority] on the control panel.
• Return the setting to [Font Priority] after you have finished printing. If the setting is left as [Font Priority],
continuous printing speed may decrease, two-sided printing may be canceled or a job reset may
occur during continuous printing.
If the entire image is not printed out properly even after changing the above setting, add an additional
memory unit.
The paper size appears on the control panel and printing is not performed with PDF Direct
Print.
When using PDF Direct Print, printout requires paper set within the PDF file. When a message indicating a
paper size appears, either place the indicated size in the paper tray, or perform Form Feed.
Also, if [Sub Paper Size] in the [System] menu is set to [Auto], printing is performed assuming letter size
and A4 size to be the same size. For example, When a PDF file set to A4 size paper is printed using PDF
Direct Print and letter size paper is loaded in the paper tray, the file will be printed. This applies similarly
to the opposite case.
If the problem cannot be solved, contact your sales or service representative.
9. Troubleshooting
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