RIGOL
Service Guide for DM3000 Series
Chapter 7 Service & Support
Warranty
1. RIGOL Technologies, Inc. warrants its products’ mainframe and accessories in materials
and techniques within the warranty period. During the period of warranty, RIGOL
guarantees to do free replacement or repair for products which are approved defective.
2. The mainframes of RIGOL’ s products have a three-year warranty and the accessories such
as probe and test pen (with the exception of power cord, USB and BNC cable) have a
one-year warranty . In above-mentioned periods, any hardware or software error caused by
quality flaws will be examined and repaired by RIGOL Maintenance Center or its authorized
maintenance branch for free if the customer provides the warranty card and maintenance
record card. RIGOL provides paid maintenance for products which exceed warranty period.
3. The warranty period starts from the date on the valid certificate of purchase (receipt or
invoice). If the invoice can not be offered, the starting date will adopt the manufacture
delivery date.
4. Warranty period extended plan. RIGOL extends warranty deadline to a maximum of three
months (to compensation the time of transportation and storage by dealer) which is applied
for only the customer who has sent back both the return receipt of warranty card and the
copy of certificate invoice to RIGOL Maintenance Center (relative documents should be
sent back within 30 days from date of purchase, subjected to local postmark or EMS delivery
date).
5. For products with free maintenance, RIGOL promise to maintain the instrument within five
working days and send back to you for free. For special transportation requirement, please
contact the RIGOL Maintenance Center ahead of schedule.
6. The warranty is avoid when:
(1) Accidental damage during transporting (please confer with insurance agency or
transportation company about the compensation).
(2) Malfunctions or damages caused by the wrong installation or operation in disallowed
environment.
(3) Surface damage by manmade factors such as burn, distortion by extrusion and the
like.
(4) Repaired by anyone who is not from RIGOL Maintenance Center or an authorized
maintenance branch including disassemble and repair without permission, rebuild
exceed authority, replace parts and tear up the warranty seal and so on.
(5) Accidental damage by using a power supply or a power adapter not authorized by
RIGOL.
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