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ENGLISH
19
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
Mower stalls or breaks
down.
Mower may be damaged. Push the stop button and turn off the master
switch. Unscrew the battery cover, then
remove the battery pack. Have the product
serviced by an authorised service centre
only.
No power on the charging
station.
Charging station and transformer
is not connected properly.
Ensure the charging station and the
transformer is connected properly to the
power supply.
Charging station may be
damaged.
Unplug the transformer from the power
supply. Have the product serviced by an
authorised service centre only.
Mower connection error Mower is not docked on the
charging station during initial
setup process.
Ensure the mower is securely docked on
the charging station during initial setup
process.
Perimeter error The perimeter wire loop is not
closed.
Check the boundary wire connections and
ensure the perimeter wire loop is closed.
PIN code error PIN code mismatch during the
initial setup process.
Ensure the correct PIN code is re-entered
on the security code screen during the
initial setup process.
PIN code mismatch. Ensure the correct PIN code is entered on
the security code screen.
No Wi-Fi network No Wi-Fi network or weak Wi-Fi
signal in the work area.
Make sure that a Wi-Fi network is available
in the work area during the initial setup
process.
Mower Wi-Fi module may be
damaged.
Have the product serviced by an authorised
service centre only.
Wi-Fi connection error Incorrect network settings and
password is entered during Wi-Fi
setup.
Ensure the correct network settings and
password is entered during Wi-Fi setup.
Mower is inside the bounded
work area, but an error
indicates that the mower is
outside the boundary wire
loop. Mower is unable to
start.
Incorrect boundary wire
connection.
Remove the charging port and switch the
boundary wire connections on the charging
pad. Reassemble the charging port.
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