Samson 3347 - Repairs; Returning Devices to SAMSON

EB 8097 EN 12-1
Repairs
12 Repairs
If the valve does not function properly ac-
cording to how it was originally sized or
does not function at all, it is defective and
must be repaired or exchanged.
Risk of valve damage due to incorrect ser-
vice or repair work.
Î Do not perform any repair work on your
own.
Î Contact SAMSON's After-sales Service
for service and repair work.
12.1 Returning devices to
SAMSON
Defective devices can be returned to SAM-
SON for repair.
Proceed as follows to return devices:
1. Exceptions apply concerning some spe-
cial device models
uwww.samsongroup.com > Service >
After-sales Service > Returning goods.
2. Send an e-mail
ureturns-de@samsongroup.com to reg-
ister the return shipment including the
following information:
− Type
− Artikelnummer
− Conguration ID
− Original order
− Completed Declaration on
Contamination, which can be
downloaded from our website at
uwww.samsongroup.com > Service
> After-sales Service > Returning
goods.
After checking your registration, we will
send you a return merchandise authori-
zation (RMA).
3. Attach the RMA (together with the Decla-
ration on Decontamination) to the out-
side of your shipment so that the docu-
ments are clearly visible.
4. Send the shipment to the address given
on the RMA.
Further information on returned devices and
how they are handled can be found at
uwww.samsongroup.com > Service > After-
sales Service.
NOTICE
!
NOTICE
!
Note