Samson 3372 - Repair and Return Process; Returning Devices to SAMSON for Repair

EB 8313-3 EN 12-1
Repairs
12 Repairs
If the actuator does not function properly ac-
cording to how it was originally sized or
does not function at all, it is defective and
must be repaired or exchanged.
Risk of actuator damage due to incorrect
repair work.
Î Do not perform any repair work on your
own.
Î Contact SAMSON's after-sales service
for repair work.
12.1 Returning devices to
SAMSON
Defective devices can be returned to SAM-
SON for repair.
Proceed as follows to return devices:
1. Exceptions apply concerning some spe-
cial device models uwww.samson.de >
Service & Support > After Sales Service.
2. Send an e-mail uretouren@samson.de
to register the return shipment including
the following information:
– Type
– Article no.
– Conguration ID
– Original order
– Completed Declaration on Contami-
nation, which can be downloaded
from our website at uwww.samson.
de > Service & Support > After Sales
Service.
After checking your registration, we will
send you a return merchandise authori-
zation (RMA).
3. Attach the RMA (together with the
Declaration on Decontamination) to the
outside of your shipment so that the
documents are clearly visible.
4. Send the shipment to the address given
on the RMA.
Further information on returned devices and
how they are handled can be found at
uwww.samson.de > Service & Support >
After Sales Service.
NOTICE
!
NOTICE
!
Note